What the agent handles
Call and lead answering
Picks up calls, web forms and texts at any hour, asks the questions your dispatcher would, and books the job on the schedule.
Estimate follow-up
Checks back on open estimates on the timetable you set, answers common questions, and tells your salesperson when a customer is ready to go ahead.
Reminders and reviews
Confirms appointments, sends on-the-way notices, and asks for a review once the job is closed out.
Maintenance plans
Tracks who is due for a tune-up or a renewal and reaches out to book it before the busy season starts.
What stays with your team
The agent takes the routine and hands a person anything that needs judgment.
- Pricing exceptions and discounts
- Warranty questions and complaints
- Safety emergencies, such as a gas smell or an electrical hazard, go to a person at once
Connects to your phone system, field service software, calendar and text messaging.
How many calls went to voicemail last week?
Tell us how your phones and schedule run today. In 30 minutes we will tell you where an agent fits.
Home services is one example of our work. Lykeva is an AI consulting firm and builds agents for businesses in any industry.